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Communication Channels

Tradin offers multiple ways for you to get in touch and stay updated. Each channel is designed to make communication easy, fast, and convenient.

Here’s how you can connect with us:

  • Website and Mobile App
    Our official website and mobile app serve as your main point of access. Here you can find detailed information about our services, log in to your account, and connect directly with our support team or your account manager.

  • Email
    Email remains a trusted way to communicate for detailed inquiries, important updates, and secure correspondence.

  • Social Media
    We use our social media channels to share announcements, market updates, and engage with the trading community.

  • Live Chat
    For fast, real-time help, our live chat feature puts you in touch with support agents who can address quick questions and urgent issues.

  • Messaging Services
    Services like WhatsApp enable direct, instant communication for time-sensitive matters.

  • AI Chatbots
    Our automated chatbots are available around the clock to answer common questions immediately, helping you get information quickly without waiting for a representative.

These channels work together to ensure you always have a clear way to reach us when you need support.

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Legal

Tradin, is regulated by the Financial Services Commission of the Republic of Mauritius and holds Investment Dealer License number GB25204266. Registered address: The Cyberati Lounge, Ground Floor, The Catalyst, Silicon Avenue, 40 Cybercity, 72201, Ebene, Republic of Mauritius.

Tradin Global Ltd is incorporated in Saint Lucia Under Number: 2024-00622 registered in Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia.

Tradin, does not accept applications from residents of the United States, Canada, North Korea, Syria, Sudan, Crimea region, Myanmar, United Arab Emirates or the Islamic Republic of Iran.

Tradin also does not accept applications from individuals or entities who are residents of, located in, or otherwise connected to any country or territory subject to comprehensive sanctions by the United Nations, United States, European Union, or United Kingdom.

Trading Forex carries a high level of risk.

Trading Derivatives carries a high level of risk to your capital, and you should only trade with money you can afford to lose.

Trading foreign exchange on margin carries a high level of risk and may not be suitable for all investors. The high degree of leverage can work for you as well as against you.

Jurisdictional Notice

The information on this site is not directed at residents in any country or jurisdiction where such distribution or use would be contrary to local law or regulation. It is your responsibility to ensure compliance with all applicable laws and regulations. You should verify with the competent authorities in your jurisdiction whether you are legally permitted to open and maintain an account before proceeding.

Risk Warning – General

Tradin provides access to its platform on an execution-only basis and does not offer investment advice, recommendations, or any form of solicitation to engage in financial transactions. All content, information, and functionality available through the platform are made available strictly at the user's initiative and for informational purposes and at the request of the user. It is the sole responsibility of the user to determine whether accessing or using the platform is lawful in their jurisdiction and to comply with all applicable laws and regulatory requirements, including obtaining any necessary authorizations or approvals before opening or maintaining an account. Tradin does not represent or warrant that the platform, or any products or services available through it, are appropriate or available in any particular jurisdiction and expressly disclaims any liability arising from access or use in violation of local laws or regulatory restrictions. By proceeding, the user confirms that they have acted on their own initiative and that no communication or content from Tradin shall be construed as a solicitation, offer, or recommendation to them.

There is a possibility that you could sustain a loss of some or all of your initial investment; therefore, you should not invest money you cannot afford to lose.

You should be aware of all the risks associated with foreign exchange trading and seek advice from an independent financial advisor if you have any questions or concerns about how a potential loss might affect your lifestyle.

Before deciding to trade foreign exchange, you should carefully consider your investment objectives, level of experience, and risk appetite.

*Most deposits and withdrawals are instant, but processing times may vary due to external factors beyond our control

Processing Notice:

Certain operational services may be processed by Funding Pips Services Ltd ("FP Services"), a company incorporated in Cyprus, with registered office at Dimitrou Karatasou, 15, Anastasio Building, 6th floor, office 601, Strovolos, 2024, Nicosia, Cyprus. FP Services acts solely to complete certain operational and processing activities for Tradin and does not provide financial services, does not handle client funds directly, and is not responsible for financial advice or regulatory compliance. Any funds temporarily received by FP Services must be interpreted in that strict context. FP Services is not authorised to offer or provide financial services and does not assume any liability for the services provided by Tradin.

Tradin, a licenced entity under the laws of Mauritius, regulated by the Financial Services Commission, licence number GB25204266, remains solely responsible for all financial services and user claims.

No Offering: This does not constitute an offer or solicitation in any jurisdiction where such activity would be unlawful or require registration. Users in such jurisdictions should refrain from using the service.

Limited Liability: Tradin shall not be liable for any indirect, incidental, or consequential damages arising from use of the payment services.

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