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Tradin®

Install MetaTrader 5 and sign in

In short

You need three things: your login number, your trading account password, and the exact server name, all found in your Personal Area.

Installing the app

On iPhone or iPad, open the App Store, search for MetaTrader 5, find the app by MetaQuotes Software Corp and select Get. On Android, open the Google Play Store, search for MetaTrader 5, find the same publisher and select Install. Open the app and accept the terms to continue.

Finding your details

Sign in to your Personal Area and open My Accounts. You will find your login number, which is your unique trading account ID, and your server name. Use them exactly as given.

Signing in

Device Path
iPhone or iPad Settings tab, New Account, search Tradin, Login to an Existing Account, choose your server, enter login and password, Sign In
Android Menu icon, Manage Accounts, the plus icon, search Tradin, choose your server, enter login and password, Login
Computer File, Login to Trade Account, enter login and password, choose your server from the dropdown, OK

How to know you are connected

On a phone, open the Trade tab. If you can see your account balance and live data, you are connected. On a computer, look at the bottom right: green bars and a connection speed mean you are in. You may also hear a sound.

The three things that usually go wrong

Problem How to fix it
Wrong login or password Check them in your Personal Area. Passwords are case sensitive. Make sure you are using the Trading Account Password, not your website password. See The three passwords
Wrong server The most common issue. Tradin has more than one server and you must select the exact name linked to your account
No internet connection Confirm your device has a stable connection before trying again

If Tradin does not appear in the server search

Try searching for the full company name. If it still does not appear, clear the MetaTrader 5 cache and repeat the steps.

  • iPhone or iPad: open MT5, then Settings, then Storage, then Clear All Caches.
  • Android: open device Settings, then Apps, then MT5, then Storage, then Clear All Caches and Data.

If it still does not work, contact support.

Your login failing while your password is definitely correct usually means the wrong server was selected. Check your Personal Area again and copy the name exactly.

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